This document sets out the shipping policy that applies to customers that make a purchase at shouse.sg. If you have any questions, please contact our customer service team on 9339 7730 or firstname.lastname@example.org.
Shipping Options & Delivery Costs
We offer the following shipping options – you will be asked to select a shipping method at checkout.
Standard 2 – 4 days delivery = free
Same-day-delivery(orders above $150)= free
Same-day-delivery(orders below $150) = $15
Pop Station = $7
Order Processing Time
All orders placed before 2 PM Monday to Friday are processed and dispatched the same day, all orders placed after will be dispatched the next day. All orders placed during the weekend or on a public holiday will be sent from our warehouse on Monday or on the next business day.
Delivery Address & P.O. Boxes
Please note that we are unable to modify the delivery address once you have placed your order. We are sorry but we do not ship to P.O. boxes.
Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.
Tracking Your Order
Once your order has been dispatched, we will send you a confirmation email with tracking information or message you via live messenger/number. You will be able to track your package directly on the carrier’s website.